Operations-focused role strengthens nationwide customer support
Frontline International, which engineers and manufactures innovative solutions for FOG (fats, oils, and grease) management in foodservice kitchens, is pleased to announce Roman Bartoletta as service provider manager. In this role, Roman oversees Frontline’s network of third-party service providers responsible for installing, maintaining, and repairing the company’s smart cooking oil management systems in restaurants and commercial kitchens across North America and beyond.
As service provider manager, Roman serves as the central coordinator between service providers, internal teams, and customers—helping ensure timely, high-quality service on every job. Responsibilities include coordinating field visits for installations, emergency repairs, and preventative maintenance; tracking service activity in Frontline’s portals; and working closely with customer service, shipping, and production teams to support successful job completion and equipment uptime.
“Keeping our systems running at peak performance is critical for our customers’ safety, savings, and sustainability,” said Roman. “My focus is on building a dependable, responsive service provider network so that every service call is handled quickly, professionally, and with clear communication from start to finish. When service feels seamless, our customers can stay focused on their guests and their business.”
Roman brings hands-on experience working with vendors and field service operations, including coordinating technicians across multiple regions and managing service tickets through ERP, CRM, and other digital platforms. His background includes monitoring key performance indicators, analyzing service data, and collaborating with cross-functional teams to improve response times, documentation accuracy, and overall customer satisfaction.
“Roman plays a key role in how we deliver on our promise after the equipment is installed,” said Giovanni Brienza, president of Frontline International. “His ability to manage providers, track performance, and keep jobs moving helps ensure our customers receive the level of service they expect from Frontline. As we continue to expand our footprint, his leadership in this area will be essential to our growth.”