Michael Sues named Frontline International customer service representative

Sues tabbed to manage critical customer/contractor relationships

Frontline International, a leader in the manufacture of equipment to dispense cooking oil to and remove cooking oil from foodservice fryers, has named Michael Sues as its new customer service representative. His responsibilities include receiving incoming orders and then helping customers identify site-specific challenges and providing solutions to these challenges before scheduling the installations.

Proper installation is a highly important aspect of a customer’s new system. Running between Frontline International’s equipment and the fryer is plumbing that might span only a few feet or, for complex installations, might connect several fryers on several floors within the building and run many hundreds of feet. Getting the plumbing plan right is critical, and “inside” advice can make a difference. When customers need to plan the installation of their new oil-handling equipment, Michael Sues will be running point.

Sues will be the primary conduit between customers and general contractors, helping to ensure that each system is installed efficiently and accurately. His duties include soliciting and managing strategic service providers, overseeing bids, determining scope of work, assigning tasks, and managing schedules, deadlines, and deliveries.

“Our brand promise to customers is that they’ll never have to touch cooking oil again; installations are where we see that promise pay off,” said Giovanni Brienza, vice president of Frontline International. “Michael is the right person to help make the promise a reality. Our customers will love working with him.”

Sues, who formerly worked in construction management and project management, previously served as site coordinator with a major construction company and general contractor with a national home-improvement retailer.

Frontline International has a well-deserved reputation for the ability to right-size virtually any floor plan with high-performing, high-quality cooking oil handling equipment. Whether it’s in small, short-on-space convenience stores or challenging commercial kitchens on multiple levels or entire food courts and college campuses, Frontline is known for seamless installation and integration of its Smart Oil Management® systems.

About Frontline International

Frontline International, Inc. designs, manufactures, and distributes superior commercial foodservice equipment for the storage, handling, and disposal of cooking oil. Customers own their own equipment, negotiate their own oil rebates, and have the freedom to choose their own oil vendors. The company also offers turnkey oil management under its OilCare®bundled services program. Frontline International and its Smart Oil Management®systems offer users more freedom and more control over their processes and their profits. For more information, contact Frontline International, Inc. at 187 Ascot Parkway, Cuyahoga Falls, OH 44223. Phone: +1 330-861-1100. Toll free: 1-877-776-1100. Web: http://www.frontlineii.com. Email: info@frontlineii.com.